Terms & Conditions

We understand that sometimes you may wish to return a product you have purchased from Maidstone Coatings, to assist you, we have set out our Policy highlighting key points that you should know. 

Nothing in this policy is intended to limit any legal rights you may have under the Consumer Guarantees Act or any other legislation.

What should I do if I have changed my mind and want to return a product?
Please choose carefully as Maidstone Coatings does not normally accept return of goods where you have simply changed your mind. For any product return enquiry, please email us or call 519-791-8184.

Maidstone Coatings reserves the right to assess the product before processing any credit to determine the products condition.

Please retain your receipt

In order to obtain a refund where applicable, or to repair a product purchased from Maidstone Coatings, including those products which carry a manufacturer's warranty, you must have clear proof of purchase or be able to supply us with a purchase date.

If I can't find my receipt, can I use a bank statement as proof of purchase instead?
Maidstone Coatings will accept a bank or credit card statement providing this matches up with our own internal records.

Please note: When a refund is granted, we will refund the original purchase price via the previous method of payment indicated on the receipt or by way of bank deposit or cheque refund.

Please allow 14 - 21 days for shipping if your product is not currently in stock. All cancelled orders are subject to a 15% restocking fee.